Support

Topic	Replies	Views	Activity
Category purpose and posting rules: Support This category provides assistance for Protoface implementation, general troubleshooting, bug reports, and account or billing inquiries. Use Support if you encounter technical failures, require setup guidance, or need he…	0	9	June 24, 2026
API runs go one at a time on the $100+ tier (10 workers)	1	8	October 6, 2026
Protoface and Eleven Labs agents Integeration	3	9	September 25, 2026
Studio Unlimited Pro charges credits for MiniMax H3 768p despite unlimited entitlement	1	12	September 10, 2026
(Urgent) Two open sessions stuck without ending, Unable to test and build product at all due to this blocker	2	23	August 9, 2026
How do I request higher concurrency, longer sessions, or production support?	0	7	July 6, 2026
My API key is missing, revoked, or returns 401 authentication. What should I do?	0	3	July 6, 2026
Why am I getting 402 insufficient_credit_balance when I thought I had credits?	0	2	July 6, 2026
Why did a short test session consume a full minute of usage?	0	3	July 6, 2026
What logs are safe to share publicly?	0	4	July 6, 2026
A Protoface session failed. What should I include in my forum post?	0	3	July 6, 2026
My session is stuck in queued or starting. What should I check?	0	4	July 6, 2026
How do I isolate whether a problem is in my app, LiveKit, my avatar, or Protoface?	0	3	July 6, 2026

Category purpose and posting rules: Support

This category provides assistance for Protoface implementation, general troubleshooting, bug reports, and account or billing inquiries. Use Support if you encounter technical failures, require setup guidance, or need he…